Rafael Hernandez is committed to changing the way the world appreciates the finest quality meat. Rafael Hernandez is committed to changing the way the world appreciates the finest quality meat.
We are here to Help. You can use our online form to send us a message. Use the link below to do so.
We accept the following credit cards: MasterCard, Visa, American Express and Discover. Your order will be processed once your payment goes through.
We aim to process refunds within three days of an order hast been accepted for a refund. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 working days to get your refund.
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at onlinesolutions@mrmeatmaster.store just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via onlinesolutions@mrmeatmaster.store, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order following the normal procedure. At Mr. Meat Master, we are committed to providing you with the highest-quality, freshest meat products. However, due to the perishable nature of our offerings, we are unable to accept returns.
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
Orders that require shipping within the U.S. will be delivered within 3 to 10 days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
We are located in Fort Lauderdale, FL. Orders to South Florida (Miami Dade, Broward and Palm Beach Counties) are eligible for faster delivery.
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
At Mr. Meat Master, we are committed to providing you with the highest-quality, freshest meat products. However, due to the perishable nature of our products, we are unable to accept returns.
Our Commitment to Quality:
We take great pride in the quality of our meat and adhere to stringent standards to ensure that you receive products of the highest caliber. Your satisfaction is of utmost importance to us, and we go to great lengths to ensure that every item leaving our facility is in optimal condition.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team to onlinesolutions@mrmeatmaster.store with the details in its original packaging with all labels attached.
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a Gift Card instead for the value of $50, $100, $200, $300, $400 or $500.
Using your Gift Card is easy:
1) You will receive an email from Mr. Meat Master with an unique Gift Card/Discount Code.
Shop for your favorite meat products and add them to your cart.
2) When you're ready to complete your order, click on the Checkout button.
3) On the Checkout page, type in or paste the Gift Card code you received via email into the Discount Code box.
4) Click Apply to see the discount applied to your order total.
5) Review your updated order total to ensure your savings have been applied.
6) Proceed with the checkout process to enjoy your discounted purchase.
